At MobileXpert, accessible from MobileXpert.in, customer satisfaction is one of our top priorities. This Refund Policy document outlines the conditions under which refunds are processed at MobileXpert and how we handle refund requests.
If you have additional questions or require more information about our Refund Policy, do not hesitate to contact us.
This Refund Policy applies only to purchases made through our website. It is not applicable to any purchases made offline or via channels other than this website.
Consent
By using our website and making a purchase, you hereby consent to our Refund Policy and agree to its terms.
Pricing for Repairs and Replacements
At MobileXpert, our services are priced as follows:
- Repair Services (Motherboard and PCBs): ₹800 to ₹8000, depending on the complexity and extent of the damage.
- Replacement Parts (Batteries, Displays, Cameras, Speakers, Microphones, etc.): ₹1500 to ₹45000, depending on the part and model of the mobile device.
Eligibility for Refunds
To be eligible for a refund, you must meet the following conditions:
- The item/service purchased must be unused and in the same condition that you received it.
- The refund request must be made within 7 days from the date of purchase.
- For services, the service should not have been availed or used.
Processing of Refunds
Once we receive your request and determine that it meets the eligibility criteria, we will notify you of the status of your refund. If approved, your refund will be processed, and the amount will be credited back to your original method of payment within 7 business days.
Refund Denials
We reserve the right to deny any refund requests under the following conditions:
- 1. The request is made after the refund window has expired.
- 2. The product/service has been used or partially used.
- 3. The refund is for an item or service that is not refundable (as per our website policies).
Changes to This Refund Policy
We may update our Refund Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Refund Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Refund Policy, do not hesitate to contact us.